IT Support Specialist--Onsite (Hardware and Applications Support) Job at The Crump Group, Inc., Nashville, NC

TUJhSkdBYjdhZklUZDZhYnVmN0gveG45YXc9PQ==
  • The Crump Group, Inc.
  • Nashville, NC

Job Description

Job Description

Hardware Support

We are seeking a proactive and technically skilled Onsite IT Support Specialist to support our manufacturing plant and office operation. This role is critical in ensuring smooth day-to-day functionality of our hardware and application systems. You will be the primary onsite contact for troubleshooting hardware issues and providing desktop support, while collaborating remotely with our Lead Developer and contracted IT team for backend and application-related issues.

Key Responsibilities

  • Troubleshoot, maintain, and service shop floor hardware including label printers, tablets, and barcode scanners.
  • Ensure all devices are operational and minimize downtime on the shop floor.

Application Support

  • Act as the onsite liaison for our custom IMS (Inventory Management System) application.
  • When backend errors occur, work with the remote developer to diagnose and resolve issues.
  • Perform basic application troubleshooting and escalate complex issues as needed.

Desktop & Network Support

  • Provide day-to-day desktop support for onsite employees, including:
  • PC troubleshooting and maintenance.
  • VPN connectivity support.
  • Coordination with the contracted IT team for advanced network or infrastructure issues.

Documentation & Communication

  • Maintain clear records of issues, resolutions, and hardware inventory.
  • Communicate effectively with remote teams and onsite staff to ensure timely resolution of problems.

Qualifications

Required Skills & Experience

  • Minimum Associate's Degree in Information Technology, Networking, or similar curriculum, or equivalent educational and practical work experience.
  • 2+ years of experience in IT support, desktop support, or a similar role.
  • Strong troubleshooting skills for hardware (printers, scanners, tablets) and Windows-based PCs.
  • Familiarity with VPN setup and troubleshooting.
  • Excellent communication skills for remote collaboration.

Preferred Skills

  • Experience with Zebra printers and barcode scanning devices.
  • Basic understanding of web-based applications and backend error troubleshooting.
  • Ability to work independently and prioritize tasks in a fast-paced environment.
  • Experience with Microsoft and Office365 applications including PowerApps, PowerAutomate, Sharepoint.
  • Willingness to learn new skillsets, applications and processes.

The Crump Group USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Type: Full-time

Benefits:

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Relocation assistance
  • Tuition reimbursement
  • Vision insurance

Work Location: In person

Job Tags

Full time, Work experience placement, Work at office, Local area, Remote work, Relocation package,

Similar Jobs

Laura Brophy Interiors

Senior Interior Designer Job at Laura Brophy Interiors

 ...Job Description Are you ready to set new standards in luxury design? At Laura Brophy Interiors, we believe that great design shapes lives and memories. If youre driven to lead, innovate, and impact the world of high-end interior design, your opportunity to shine is... 

Ryder System

Diesel Mechanic Technician Job at Ryder System

 ...Immediately hiring a Permanent Full Time Experienced Mid-Level Diesel Technician to support our Truck Fleet at Ryder in Rochester, New...  ...8:00 am - 4:30 pm We want the right Maintenance Repair Mechanic to join us at Ryder to work on Heavy Duty Vehicles. For More... 

eTeam

Health & Wellness Exercise Coach - Clinics Job at eTeam

 ...Health & Wellness Exercise Coach - Clinics Health & Wellness Exercise Coach - Clinics 1 day ago Be among the first 25 applicants Job Title: Health & Wellness Exercise Coach Duration: 03+ Months + High possibility of extension Location: Newport Beach, CA 9... 

Bank of America

Consumer Investments Preferred Banking Specialist Job at Bank of America

Overview Consumer Investments Preferred Banking Specialist - Bank of AmericaJob Description At Bank of America...  ...and which allows for an appropriate level of flexibility for our teammates and...  ...)Hours Per Week 40Seniority level Entry levelEmployment type Full-timeJob function... 

Fusion Medical Staffing

Travel LPN Job at Fusion Medical Staffing

 ...Job Description Travel LPN Company: Fusion Medical Staffing Location: Facility in Claremont, New Hampshire Job Details Fusion...  ...a skilled Licensed Practical Nurse for a 13-week travel assignment in Claremont, New Hampshire. As a member of our team, you'll have...