Job Description

About Us

Full Potential Solutions (FPS)is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.

We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company.

Our Core Values:

• Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
• Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
• Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
• Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal

Our Mission : To create conditions within which people can thrive!

Position Summary
The Cash Services Manager is responsible for overseeing the operations of the Cashiering and Cash Management departments. This includes the posting and reconciliation of incoming funds, oversight of wire transfers and disbursements, and ensuring compliance with investor and company guidelines, including Sarbanes-Oxley (SOX).

The ideal candidate will bring strong leadership, analytical, and process management skills, with proven experience in MSP or other loan servicing platforms. The role directly oversees two department supervisors and a team of 10+ associates.

Essential Duties and Responsibilities
The duties listed below are representative of the knowledge, skill, and/or ability required.

• Ensure that all Cashiering and Cash Management functions comply with investor and company guidelines
• Oversee timely posting and deposit of all funds received internally and externall
• Manage the processing of wire transfers and check disbursements
• Ensure timely reconciliation of all cash accounts and resolution of reconciling items
• Maintain and manage vendor relationships (e.g., lockbox services)
• Apply consistent internal controls to prevent fraud and misallocation of funds
• Ensure compliance with SOX and general audit risk assessments
• Interface with internal departments to resolve issues and ensure client satisfaction
• Provide strong leadership to department supervisors and staff, delivering coaching and performance feedback
• Recommend salary and personnel actions for department employees
• Perform other duties as assigned

Supervisory Responsibilities

• Directly supervises 2 department supervisors

Departments : Cashiering and Cash Management

• Supervises team of 10+ indirect reports through subordinate supervisors
• No direct reports outside of the supervisory staff

Education and Experience

• Master’s degree (M.A.) or equivalent experience
• 4–10 years of related experience in loan servicing, finance, or similar field
• Strong familiarity with MSP, Mortgage Servicing systems, or comparable platforms

Required Skills and Qualifications

• Strong leadership and people management skills
• Excellent analytical, organizational, and problem-solving abilities
• High attention to detail and accuracy in cash and reconciliation processes
• Effective verbal and written communication
• Strong process and compliance mindset
• Ability to collaborate cross-functionally and manage internal/external relationships
• Willingness to work overtime, including evenings and weekends, as needed

Computer Skills

• Proficient in Microsoft Office (Word, Excel, Outlook)
• Experience with MSP or other mortgage servicing systems required
• Familiarity with internet and AP software preferred

Language Skills

• Ability to read, analyze, and interpret financial reports, legal documents, and technical publications
• Capable of drafting business correspondence, policies, and reports
• Able to present information clearly to senior leadership and external stakeholders

Mathematical Skills

• Ability to apply statistical reasoning and financial calculations (e.g., reconciliations, ratios, percentages)
• Practical application of geometry and probability helpful

Reasoning Ability

• Ability to define problems, collect and analyze data, and draw sound conclusions
• Comfortable interpreting technical and abstract information in various formats

Physical & Work Environment

Work setting: Business office with moderate noise (e.g., computers, printers)

Physical requirements: Sitting, typing, talking, and using hands regularly; occasional walking and climbing. Must be able to lift up to 25 pounds occasionally

Vision requirements: Close vision (20 inches or less)

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

The company is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:

• Paid Time Off (PTO)
• Medical, Dental &Vision
• Employee Assistance Program
• Flexible Spending Account
• Health Savings Account
• Paid Holidays
• Company paid Life Insurance
• Matching 401(k) Plan

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