Job Description

Job Description

The opportunity

 

Delaware North Sportservice is searching for a Retail Warehouse Manager to join our team at the TD Graden in Boston, Massachusetts. As a Retail Warehouse Manager, you will be responsible for overseeing the daily operation of the warehouse and set-up of all retail sales locations.

 

The primary objective of this role is to ensure that the warehouse operates at peak efficiency, with accurate inventory management and smooth operational flow as key priorities. This includes supervising, organizing, and training warehouse staff while setting, monitoring, and managing clear performance goals. The role is also responsible for developing and maintaining effective warehouse systems by evaluating product handling and storage needs, optimizing equipment utilization, and improving inventory, processes, and logistics throughout the arena. A critical focus is placed on leading the team to effectively resolve daily operational challenges while driving both short- and long-term performance. In addition, the position oversees daily operations, ensures tight inventory and logistics control, and consistently reviews workflows, staffing, space utilization, and action plans to meet company standards for productivity and quality. Maintaining a safe and compliant work environment is essential, and this includes enforcing company policies and procedures as well as adhering to all relevant legal regulations.

 

Pay

Minimum – Anticipated Maximum Base Salary: $65,300 - $88,200 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at

What we offer

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer: 

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match 
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Lead and manage the warehouse team through scheduling, training, assigning tasks, and fostering a productive, positive culture focused on accountability, growth, and development
• Supervise daily warehouse functions, including inventory control, quality assurance, space and logistics management, and floor productivity
• Conduct regular check-ins with warehouse leads to assess performance and implement strategies for improvement and loss prevention
• Manage all inbound deliveries by logging purchase orders, ensuring proper receiving and tagging, and identifying discrepancies
• Oversee the workflow of the warehouse team to ensure efficiency, minimize overtime, and uphold quality standards
• Lead the full restocking process and ensure retail locations are set up in a timely and organized manner.
• Monitor inventory levels regularly and report to the Retail Buyer and Director to maintain accuracy and minimize shrinkage
• Supervise the setup and breakdown for concerts and special events, including managing deliveries and artist merchandise expectations
• Support gameday, concert, and event operations through on-site supervision and coordination

More about you

• 1–2 years of experience in warehouse operations with a background in managing hourly staff; retail merchandise experience preferred
• Proficiency in Excel or similar database systems; strong understanding of warehouse procedures and policies
• Demonstrated leadership and problem-solving skills, with the ability to delegate, coach, and develop team members
• Strong communication skills and the ability to collaborate across departments and organizational levels
• Ability to provide clear, constructive feedback in both written and verbal form

Physical requirements

• Must be able to lift at least 30 pounds
• Frequent standing, bending, lifting, and walking

Shift details

Days
Evenings
M-F
Weekends
Events

Who we are

Delaware North purchased the historic Boston Garden in 1975 and later constructed its successor, TD Garden, and neighboring The Hub on Causeway, both of which we continue to own and operate. As New England’s largest sports and entertainment arena, TD Garden is the home of the storied NHL’s Boston Bruins and NBA’s Boston Celtics franchises and hosts over 200 events annually with over 3.5 million visitors.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.

$65,300 - $88,200 / year

Job Tags

Hourly pay, Full time, Temporary work, Part time, Shift work, Weekend work, Afternoon shift,

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